These Terms and Conditions apply to your use of https://mriviore.com/ and purchases made through this website.
The website is owned and operated by Deyang Zhilian Technology Co., Ltd. , trading as Mriviore. References to “we,” “us,” and “our” refer to this company.
Please review these Terms before placing an order. Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.
1. Related Policies
The following policies provide additional information about shopping with Mriviore:
Accepting these Terms does not, by itself, constitute consent to promotional communications, non-essential cookies, or other processing requiring separate consent.
2. Eligibility and Customer Information
You must have the legal capacity to make a purchase under the laws applicable to you.
Please provide accurate information needed to process payment, deliver your order, and contact you about your purchase. You must be authorized to use the payment method submitted.
If you create an account, keep your login information confidential and notify us if you suspect unauthorized activity.
3. Products and Descriptions
Mriviore offers hats in the styles and variations displayed on our website.
We make reasonable efforts to present product descriptions, images, colors, prices, and availability accurately. Screen settings, lighting, and manufacturing variations may affect appearance. These differences do not excuse an item that is materially different from its description or the variation ordered.
Materials, adjustment features, included accessories, and other characteristics apply only where stated for the particular product. Styling props and other items shown in photographs are not included unless expressly listed.
We do not claim a tested ultraviolet protection rating, waterproof performance, protective function, or certification unless expressly stated and supported for the specific product.
4. Sizing and Care
Please review the available measurements, size information, and adjustment details before ordering.
“One Size” means one size option is offered for that style. It does not guarantee a suitable fit for every person.
Follow the care instructions supplied for your hat. Cleaning, drying, steaming, folding, and storage requirements vary by material and construction. Contact service@mriviore.com before purchasing or cleaning if information is missing or unclear.
5. Orders and Acceptance
An automated order confirmation acknowledges receipt of your order. Unless we expressly confirm acceptance earlier, acceptance occurs when we dispatch the relevant items and send a dispatch confirmation. This does not affect rights arising earlier under applicable law.
Before acceptance, we may reasonably decline or cancel an order because of unavailable inventory, failed payment authorization, suspected fraud, shipping restrictions, a material pricing error, or a legal restriction.
If we cancel an order after collecting payment, we will notify you and arrange an appropriate refund. We will not increase the price of your order without your agreement.
6. Prices, Currency, and Payment
Prices are displayed and processed in U.S. dollars (USD).
Before payment, checkout displays the applicable product prices, quantities, discounts, shipping charges, and taxes collected by us. Please review the final total before submitting your order.
Your bank or payment provider may apply separate currency conversion or foreign transaction charges.
Available payment methods are displayed during checkout. Payments are subject to authorization and reasonable security checks. We will never ask you to email complete payment-card numbers, CVV/security codes, account passwords, or online banking credentials.
7. Promotions
Promotions apply only where actually offered and are subject to the conditions disclosed with the offer.
Conditions may include expiration dates, minimum purchase amounts, eligible products, destination restrictions, or limits on combining discounts.
Unless otherwise stated, discount codes must be entered before completing checkout and cannot be applied retroactively.
If an advertised offer does not apply as expected, contact us before paying.
8. Order Changes and Cancellations
To request a change or cancellation, email service@mriviore.com as soon as possible. Include your order number and the change requested.
We will make reasonable efforts to assist before fulfillment begins. Changes or cancellations may no longer be possible once picking, packing, shipping preparation, or dispatch has started. This does not remove separate statutory cancellation rights.
For successfully canceled orders where payment was collected, refunds will be issued to the original payment method within 5–10 business days after cancellation is confirmed, unless applicable law requires a shorter period.
Your payment provider may require additional time to post the refund.
9. Shipping and Delivery
Orders are typically processed within 1–3 business days after payment confirmation.
After dispatch, estimated delivery is typically 7–20 business days. Transit estimates exclude processing time. Business days are Monday through Friday, excluding applicable public holidays.
Delivery estimates may be affected by the destination, customs clearance, carrier capacity, holidays, weather, and transportation disruptions. Estimates are not guaranteed arrival dates unless expressly agreed otherwise.
Orders may ship from our own or partner facilities, including facilities outside the destination country. Items may arrive in separate packages. We will not charge additional shipping solely because we choose to split an order.
Available shipping methods and charges are displayed before payment. See our Shipping Policy for further details.
10. Customs and Import Charges
International orders may incur customs duties, import taxes, brokerage fees, or other destination charges.
Unless checkout states that these charges are included or prepaid, they are generally payable by the recipient, subject to applicable law. Charges collected by Mriviore will be shown at checkout.
Contact us before ordering if you need clarification about charges for your destination.
11. Delivery Problems
Please provide a complete and accurate shipping address. Contact us promptly if you notice an error.
If your package is unusually delayed, missing, damaged, or marked as delivered but cannot be located, email service@mriviore.com with your order number and relevant tracking information.
We will review the available evidence and assist with an appropriate investigation and resolution. A tracking status of “Delivered” does not automatically resolve every non-delivery claim.
Where non-delivery, a defect, or a fulfillment error is confirmed to be our responsibility, we will provide an appropriate replacement, refund, or other remedy consistent with applicable law.
Your rights concerning these issues do not depend on purchasing optional shipping protection.
12. Returns and Refunds
You may request a return for an eligible item within 30 calendar days after confirmed delivery.
Contact service@mriviore.com before returning an item. Include your order number, the item concerned, and the reason for the return.
Our registered company address is not automatically the return address. Customer support will provide the appropriate return address and instructions. Returns may need to be shipped internationally.
For preference-based returns, hats should generally be clean, unwashed, unaltered, and unused apart from reasonable handling or trying on to assess fit. Customers generally pay return postage for these returns where legally permitted.
Different conditions apply to damaged, defective, incorrect, incomplete, or materially misdescribed items. Where the issue is confirmed to be our responsibility, an appropriate remedy will be provided at no additional cost to you. If a return is required, we will arrange a prepaid label where available or reimbursement of reasonable return postage according to our instructions.
An unboxing video is not required to review a valid claim. Missing packaging alone does not automatically invalidate a claim concerning a defective or incorrectly supplied item.
For returns requiring inspection, approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved. If no physical return is required, the period begins upon refund approval. Any shorter legal deadline takes precedence.
Your payment provider may require additional time to post the funds. Store credit will not replace a refund to which you are legally entitled without your agreement.
Please review our Return & Refund Policy for full conditions and procedures.
13. Limited Warranty
Eligible hats purchased directly from Mriviore are covered by a 90-day limited warranty from confirmed delivery, unless a different period is clearly stated on the product page.
The warranty covers qualifying manufacturing defects in materials or workmanship arising during normal, intended use and appropriate care.
It generally excludes normal wear, accidental damage, misuse, improper cleaning, and alterations that cause the reported issue.
Approved claims may result in replacement, practical repair, refund, or another appropriate remedy. Alternative products or store credit require your agreement where applicable.
This voluntary warranty does not replace or shorten statutory consumer rights. See our Product Support & Warranty policy for details.
14. Permitted Website Use
You must not use the website for fraud, unauthorized payment activity, unlawful conduct, unauthorized access, introducing malicious code, or interfering with website security or operation.
We may take proportionate steps to investigate suspicious activity and protect customers and our systems.
Submitting a genuine complaint, return request, payment dispute, or consumer-rights claim is not prohibited activity.
15. Intellectual Property
Website branding, descriptions, photographs, graphics, videos, and other content may be protected by intellectual property laws.
Rights belong to Deyang Zhilian Technology Co., Ltd., its licensors, or the relevant rights holders.
Reproduction or commercial use requires appropriate authorization unless permitted by law. These Terms do not restrict lawful reviews or other legally protected uses.
16. Third-Party Services and Privacy
We use providers supporting functions such as Shopify store infrastructure, payment processing, fulfillment, shipping, security, and advertising where enabled.
Using third-party providers does not remove responsibilities we are legally required to retain as the seller.
Our Privacy Policy explains how personal information is handled. Marketing communications and optional tracking remain subject to applicable consent and opt-out requirements.
17. Responsibility and Consumer Rights
Each party remains responsible for obligations imposed by applicable law.
Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot legally be excluded or limited.
Where mandatory law provides greater protection than these Terms or our voluntary policies, that protection applies.
Contacting customer support does not prevent you from exercising other lawful remedies or bringing a claim before a competent court.
18. Changes to These Terms
We may update these Terms to reflect changes in our operations, products, or applicable requirements.
Updated Terms will be posted with a revised date. The version applicable when your order was placed will govern that purchase unless a change is required by law or otherwise validly agreed with you.
If a provision is found unenforceable, the remaining provisions continue to apply where they can lawfully operate independently.
19. Contact Information
Brand: Mriviore
Website: https://mriviore.com/
Legal Entity: Deyang Zhilian Technology Co., Ltd.
Unified Social Credit Code: 91510683MAEG5RM596
Registered Address: Room 105, 1st Floor, No. 2 Zhenjiang Road, Jiangsu Industrial Park, Mianzhu City, Deyang City, Sichuan Province, China.
Customer Support Email: service@mriviore.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding public holidays.
We aim to respond within 1–2 business days.
For order-related inquiries, include your order number and the email address used at checkout. Please do not email complete payment-card information, security codes, account passwords, or online banking credentials.
mriviore.com is owned and operated by Deyang Zhilian Technology Co., Ltd. .