Contact Us

If you have questions about our hats, an existing order, shipping, returns, refunds, or product support, please contact us using the details below.

1. Customer Support

Customer Support Email:
service@mriviore.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding public holidays.

Estimated Response Time:
We aim to respond within 1–2 business days.

Messages received outside service hours will be reviewed during the next available business period. Response times may vary during holidays or periods of high inquiry volume.

For assistance with an existing order, please include your order number and the email address used at checkout.

2. Orders, Shipping & After-Sales Support

Our customer support team can assist with:

Order status and tracking information.
Shipping and delivery questions.
Requests to change or cancel an order.
Damaged, defective, incorrect, or incomplete deliveries.
Return and refund requests.
Warranty inquiries.
General shopping questions.

For an order change or cancellation, contact us as soon as possible. We will try to assist before fulfillment begins, but changes may no longer be possible once picking, packing, or dispatch has started.

If there is a problem with your delivery, include your order number, a brief description, and relevant photographs where available. A short video may help demonstrate an issue with an adjustment mechanism or attached component, but an unboxing video is not required to review a valid claim.

For further details, please review our Shipping Policy, Return & Refund Policy, and Product Support & Warranty policy.

3. Hat Information, Sizing & Care

Our team can help with questions about:

Hat styles and available colors.
Listed materials and construction.
Measurements and sizing information.
Adjustment features, where included.
Included quantities and accessories.
Product-specific care and storage instructions.

Please include the product name or product-page link and explain which detail you would like clarified.

A hat described as “one size” does not guarantee a suitable fit for everyone. Please review the relevant measurements and adjustment details before ordering.

Cleaning requirements also vary by style. If care instructions are missing or unclear, contact us before washing, steaming, drying, or reshaping your hat.

4. Business & Wholesale Inquiries

For business, retail, distribution, or bulk-purchase inquiries, email:

service@mriviore.com

Suggested subject: Business Inquiry or Wholesale Inquiry

Please include:

Your name and company name.
Your country or market.
The products you are interested in.
The estimated quantity.
Any relevant timing requirements.

We will review your inquiry and confirm whether suitable arrangements are available. Wholesale pricing, customization, and special delivery arrangements are subject to separate confirmation.

5. Privacy & Payment Questions

For a privacy-related request, email service@mriviore.com with the subject “Privacy Request” and describe the assistance you need.

For payment questions, include your order number, transaction date, and the amount involved where relevant.

Please do not email complete credit-card numbers, CVV/security codes, account passwords, online banking credentials, or unnecessary identity documents.

If you provide a payment screenshot, redact sensitive information and unrelated transactions.

Additional information is available in our Privacy Policy, Your Privacy Choices, and Payment & Security pages.

6. Corporate Information

Brand: Mriviore

Website: https://mriviore.com/

Legal Entity: Deyang Zhilian Technology Co., Ltd.

Unified Social Credit Code: 91510683MAEG5RM596

Registered Address: Room 105, 1st Floor, No. 2 Zhenjiang Road, Jiangsu Industrial Park, Mianzhu City, Deyang City, Sichuan Province, China.

Customer Support Email: service@mriviore.com

mriviore.com is owned and operated by Deyang Zhilian Technology Co., Ltd. . The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

The registered address is not automatically a return address. Please contact customer support for the correct instructions before sending any item back.