Return & Refund Policy

At Mriviore, we aim to provide clear information about returns, refunds, and exchanges. This policy applies to hats purchased through mriviore.com.

Please review the return conditions below and contact service@mriviore.com before sending an item back.

1. 30-Day Return Window

You may request a return for an eligible item within 30 calendar days after confirmed delivery.

To start a return, email service@mriviore.com with:

Your order number.
The email address used at checkout.
The item and variation you wish to return.
Your reason for the return.

Our customer support team will review your request and provide the applicable return instructions and address. Please follow the shipping timeframe included in those instructions. If you need additional time, contact us before that timeframe expires.

Please do not send items to our registered business address unless we specifically instruct you to do so. Sending a return to an incorrect address may delay processing.

The 30-day voluntary return window does not limit any separate rights you have concerning defective or incorrectly supplied products under applicable law.

2. Return Eligibility

For returns based on personal preference, such as a change of mind or fit preference, hats should generally be:

Unused, apart from reasonable handling or trying on to assess fit.
Clean and free from customer-caused damage.
Unwashed and unaltered.
Free from stains, noticeable odors, makeup marks, or other contamination.
Returned with originally supplied accessories and removable components.
Returned with tags, inserts, and protective packaging where reasonably possible.

Please provide proof of purchase, such as your order number or order confirmation email.

Different conditions apply to items that arrive damaged, defective, incorrect, incomplete, or materially different from their description. Using or opening an item does not automatically remove your rights regarding a defect.

3. Trying On and Opened Products

Opening packaging or briefly trying on a hat does not automatically make it ineligible for return.

Please handle the hat carefully while assessing its fit and appearance. Avoid washing it, wearing it for extended periods, removing attached labels unnecessarily, or exposing it to substances that may leave stains or odors.

Where permitted by applicable law, a reasonable deduction may apply if handling beyond what is necessary to assess the item causes an actual loss in value. We will explain any proposed deduction and its basis.

Missing packaging alone does not automatically invalidate a claim for a defective or incorrectly supplied product.

4. Items Not Eligible for Preference-Based Returns

Where permitted by applicable law, preference-based returns may be declined for:

Custom-made or personalized hats.
Gift cards.
Items clearly identified as final sale before purchase.
Hats damaged through misuse or improper care.
Items altered, embroidered, repaired, or modified after delivery.
Items missing significant originally supplied components.
Hats showing substantial wear, sweat staining, makeup marks, strong odors, or other contamination.

Any product-specific return restriction must be disclosed before purchase.

These exclusions do not remove rights concerning defects, incorrect items, misleading descriptions, or other remedies that cannot legally be excluded. A final-sale designation does not eliminate those rights.

5. Sizing and Fit Returns

Please review the measurements and sizing information on the product page before ordering.

A hat described as “one size” offers one size option for that style; it does not guarantee a suitable fit for every person. Adjustment features apply only where stated in the product description.

If the hat matches its description but does not fit as you prefer, the return is generally treated as a preference-based return.

If you received the wrong size or the hat materially differs from the advertised measurements or adjustment features, contact us so we can review it as a possible product or fulfillment issue.

6. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order reasonably soon after delivery and contact service@mriviore.com if you receive:

A damaged or defective hat.
The wrong style, color, or size.
Fewer items than ordered.
An item missing a component included in its description.
A product materially different from its description.

To help us assess the issue, please provide:

Your order number.
The product name and ordered variation.
A brief explanation of the problem.
Clear photographs of the hat and affected area.
Packaging and shipping-label photographs, where relevant and available.
A short video if useful to demonstrate a buckle, closure, or adjustment issue.

An unboxing video is not required to review a valid claim. If photographs or packaging are unavailable, contact us so we can discuss other reasonable evidence.

Please retain the item until we provide instructions. If a component is sharp, broken, or otherwise unsuitable for use, stop wearing the hat while the issue is reviewed.

Where the issue is confirmed to be our responsibility, we will provide an appropriate replacement, refund, or other remedy at no additional cost to you.

7. Return Shipping Costs

Preference-Based Returns

For eligible returns caused by a change of mind, personal fit preference, or selecting the wrong style or color, you are generally responsible for return shipping costs, unless applicable law requires otherwise.

We recommend using a trackable shipping service and keeping proof of postage.

Returns Caused by Our Error or a Confirmed Defect

If a physical return is required because of a confirmed defect, incorrect item, or another error on our part, we will provide a prepaid return label where available or arrange reimbursement of reasonable return shipping costs.

Please contact us before purchasing return shipping so we can confirm the appropriate shipping method and reimbursement arrangements.

8. Original Shipping Charges

For preference-based returns, original outbound shipping charges are generally non-refundable, except where:

Applicable law requires their refund.
The return results from our error.
The product is confirmed to be defective or materially different from its description and a shipping refund is appropriate.
We agree otherwise in writing.

Where applicable law requires reimbursement of standard outbound delivery charges, we will provide that reimbursement. Additional costs for an optional upgraded delivery service may be treated differently where legally permitted.

9. Return Address and International Returns

Our registered company address is not automatically the return address.

Return locations may vary depending on the fulfillment facility, product, delivery destination, and logistics arrangements. Your return may need to be sent internationally.

Contact us before shipping so we can provide the correct address and any necessary customs instructions. For preference-based returns, ask us to confirm the destination before purchasing postage so you can assess the shipping cost.

International returns may involve customs documentation and longer transit times. Responsibility for return shipping remains subject to Section 7 and applicable law.

Please follow the provided instructions to avoid unnecessary charges. Any proposed deduction for additional costs must be lawful, reasonable, and explained to you.

10. Packing Your Return

Please package the hat securely to reduce the risk of damage during transit.

Where reasonably possible:

Include originally supplied accessories, removable components, tags, and inserts.
Use the original protective packaging or suitable alternative packaging.
Protect structured crowns and brims from crushing.
Avoid folding or rolling a hat unless its construction permits it.
Secure loose accessories to prevent loss.
Keep the item dry during transportation.

For preference-based returns, you are responsible for taking reasonable care when packing the item. Damage caused by inadequate packaging may affect the refund where permitted by law.

11. Inspection and Refund Approval

When a returned item arrives, we will review:

Whether it matches the order.
The stated return reason.
Its condition and completeness.
Whether the applicable return conditions are met.
Any reported defect or fulfillment error.

Authorization to send an item back does not guarantee a full refund if inspection identifies a material issue with its return condition.

Where legally permitted, a reasonable deduction may apply for actual loss in value caused by excessive use, missing components, customer-caused damage, or unauthorized alterations. We will explain the reason and amount rather than apply an unexplained deduction.

These conditions do not restrict remedies required by applicable consumer law.

12. Refund Timeline and Method

For returns requiring inspection, approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved.

If we approve a refund without requiring a physical return, we will issue it within 5–10 business days after approval.

Any shorter deadline required by applicable law takes precedence.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative. We will not require you to accept store credit instead of a refund to which you are legally entitled.

13. Exchanges

Exchanges depend on the availability of the requested style, color, and size.

Contact service@mriviore.com before returning an item for exchange. We will confirm whether a direct exchange is available and explain any applicable price difference or shipping cost.

If a direct exchange is unavailable, you may return an eligible item for a refund and place a separate order for the preferred product.

We will not substitute a different style or color without your agreement.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at service@mriviore.com.

We will make reasonable efforts to cancel before fulfillment begins. Cancellation may no longer be possible once picking, packing, shipping preparation, or dispatch has started.

If an order has already shipped, you may need to follow the return process after delivery.

For successfully canceled orders where payment was captured, we will issue the refund within 5–10 business days after cancellation is confirmed, subject to any shorter legal deadline.

If payment was only authorized, release of the temporary hold depends on your bank or payment provider.

15. Refused or Undeliverable Shipments

If a shipment is refused or returned as undeliverable, please contact us so we can review the delivery records and available options.

Refund eligibility and any shipping-cost treatment depend on the reason for the return, the condition of the goods, and applicable law.

Where legally permitted, actual and reasonable return shipping costs may be deducted if a shipment was refused solely at the customer’s request or became undeliverable because of an incorrect address supplied by the customer. We will explain any deduction.

We will not apply those deductions where the issue was caused by our error. Refusing a package does not replace notifying us of a cancellation or return request.

16. Warranty and Statutory Consumer Rights

Our Product Support & Warranty policy provides separate information about the 90-day limited warranty for qualifying manufacturing defects.

The end of the voluntary return window does not automatically end an applicable warranty or statutory right.

Nothing in this policy excludes or restricts rights that cannot legally be excluded, including applicable rights relating to defective goods, product conformity, cancellation, replacement, or refunds.

Where mandatory consumer law provides greater protection, that protection applies.