At Mriviore, we aim to provide clear shipping information for hats purchased through mriviore.com.
This policy explains order processing, estimated delivery times, shipping charges, tracking, and assistance with delivery issues.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays. Processing includes order verification, preparation, packing, and arrangements for dispatch.
Processing time is separate from carrier transit time. During peak sales periods, public holidays, inventory checks, or unusually high order volumes, preparation may take longer. Large or multi-item orders may also require additional packing time.
If we become aware of a material delay affecting your order, we will contact you using the details provided at checkout and explain the available options.
2. Estimated Delivery Times
After dispatch, estimated delivery is typically 7–20 business days.
This estimate begins when the order is shipped and does not include the 1–3 business days for processing. Any destination-specific estimate displayed before purchase should also be reviewed.
Delivery estimates are not guaranteed arrival dates. Actual transit times may vary because of:
- Delivery destination.
- Carrier availability and capacity.
- Customs inspections and clearance.
- Local delivery conditions.
- Public holidays and peak shipping periods.
- Weather or transportation disruptions.
- Remote-area delivery arrangements.
If you need a hat for a particular occasion, please consider both processing and transit time before ordering. Contact us before purchasing if you need clarification about delivery estimates.
3. Shipping Destinations
We ship to selected destinations where delivery services are available.
Available countries, regions, and shipping options are shown during checkout. If checkout does not offer shipping to your address, contact service@mriviore.com before placing an order.
Delivery to certain remote areas or address types may be restricted depending on the carrier.
4. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities, depending on product availability, inventory location, and the destination.
Some orders may ship internationally from outside the customer’s country. Items within one order may occasionally be dispatched from different facilities.
If shipping origin is important to your purchase, contact us before ordering for information about the relevant product.
5. Shipping Methods and Costs
Available shipping methods and applicable charges are displayed during checkout before payment.
Shipping costs may depend on:
- Destination.
- Package weight and dimensions.
- Number of items ordered.
- Available carrier services.
- Any applicable promotional offer.
Free-shipping eligibility, where offered, is subject to the conditions displayed with the promotion and at checkout.
If an order requires a shipping arrangement that differs from the one selected, we will contact you before proceeding with any additional charge. We will not collect an undisclosed shipping surcharge without your agreement.
6. Packaging
We pack hats with consideration for their materials and construction to help reduce transit damage.
Packaging may vary between styles. Structured crowns, shaped brims, and attached accessories may require different packing arrangements from flexible styles.
Please open the parcel carefully and avoid using sharp tools close to the hat. Keep available packaging until you have checked the order.
Minor changes caused by packing should not be treated as an excuse for permanent damage or a product that materially differs from its description. If the crown, brim, or another component appears damaged, contact us before attempting washing, steaming, or reshaping.
7. Tracking Your Order
When tracking becomes available, we will send a shipping confirmation email to the address provided at checkout.
Please allow time for the carrier to update its records. A “label created” status does not necessarily mean the carrier has received the package.
Depending on the shipping service, updates may appear only when the parcel reaches particular transit checkpoints. Separate packages may have separate tracking numbers.
If you cannot find your shipping email, check your spam or junk folder or contact us with your order number.
8. Delivery Delays
Delays may occur because of customs checks, carrier disruptions, severe weather, holidays, remote delivery locations, or other logistics issues.
If your package appears unusually delayed or has passed the estimated delivery window, email service@mriviore.com.
We will review the available information and, where appropriate, contact the fulfillment provider or carrier. We will explain any available next steps rather than treat the delivery estimate as an unlimited extension.
Nothing in this policy removes any cancellation, refund, or other delivery-related rights provided by applicable law.
9. Shipping Address Accuracy
Please provide a complete and deliverable address at checkout, including:
- Recipient name.
- Street address.
- Apartment, suite, or unit number, where applicable.
- City.
- State or province.
- Postal or ZIP code.
- Country.
- Relevant contact information.
If you notice an error, contact us as soon as possible. We will try to update the address before fulfillment, but changes may no longer be possible once picking, packing, or dispatch has begun.
If incorrect information supplied by the customer causes a return or requires reshipment, reasonable additional shipping costs may apply where permitted by law. We will explain the costs and obtain your agreement before arranging paid reshipment.
Charges caused by our own addressing or fulfillment error will not be passed on to you.
10. International Orders and Customs Charges
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or clearance charges.
Unless checkout expressly states that these charges are included or prepaid, they are generally payable by the recipient, subject to applicable law.
Charges collected by Mriviore will be shown during checkout. Destination charges assessed separately by authorities or carriers may not be included in that total.
We do not control customs processing times or independently imposed charges. Please review any applicable import requirements before ordering.
If you have questions about whether duties or taxes are included for your destination, contact us before purchase.
11. Damaged, Incorrect, or Incomplete Deliveries
Please inspect your order reasonably soon after delivery.
Contact service@mriviore.com if you receive:
- A damaged or defective hat.
- The wrong style, color, or size.
- Fewer items than ordered.
- A product missing an included component.
- An item materially different from its description.
To help us review the issue, provide your order number, a short explanation, and clear photographs where available. Packaging and shipping-label photographs or a short video may also help.
An unboxing video is not required to review a valid claim. Missing packaging does not automatically invalidate a claim supported by other reasonable evidence.
Please retain the affected item and available packaging until we provide instructions.
Where the issue is confirmed to be our responsibility, we will provide an appropriate replacement, refund, or other remedy at no additional cost to you. If a return is required, we will arrange a prepaid label where available or reimbursement of reasonable return postage according to our instructions.
12. Lost Packages
If a package cannot be located or tracking suggests it may be lost, contact us with your order number and tracking details.
We will review the shipment information and arrange a carrier inquiry where appropriate. An inquiry may be needed to determine whether the parcel is delayed, lost, or incorrectly delivered.
Where non-delivery is confirmed, we will provide an appropriate replacement, refund, or other resolution in accordance with the circumstances and applicable law. Carrier procedures do not replace our obligations to you as the seller.
13. Packages Marked as Delivered
If tracking shows delivery but you cannot find the parcel, check:
- Your mailbox and usual delivery area.
- Front, side, or rear entrances.
- Building reception, parcel lockers, or mailroom.
- Household members or others authorized to accept delivery.
- Any delivery photograph or location note supplied by the carrier.
If it remains missing, contact us promptly so we can review the delivery information and help investigate.
A delivered tracking status will be considered alongside other available evidence; it does not automatically resolve every non-delivery claim.
14. Split Shipments
Items from the same order may ship separately because of inventory location, packaging needs, or fulfillment arrangements.
Each parcel may have its own tracking number and arrive on a different date.
You will not be charged additional shipping solely because we choose to split your order.
If a package contains only part of your order, check for separate shipping notifications. Contact us if you cannot confirm the status of the remaining items.
15. Refused or Undeliverable Packages
If a package is refused or returned as undeliverable, contact us to discuss the next steps.
We will consider the reason for the return, shipment status, product condition, and applicable consumer rights.
Where legally permitted, actual and reasonable return shipping costs may apply if the issue resulted from an incorrect address supplied by the customer or refusal solely at the customer’s request. Any proposed deduction will be explained.
These costs will not be charged to you where the return resulted from our error. Please notify us directly of a cancellation or return request rather than relying only on refusing delivery.
16. Receiving and Checking Your Hats
When your order arrives:
- Open the package carefully.
- Check the style, color, size, and quantity against your order.
- Inspect the crown, brim, stitching, lining, and any adjustment mechanism.
- Read the supplied care instructions before cleaning or reshaping.
- Contact us if you notice damage or a discrepancy.
For return eligibility, refund processing, and warranty coverage, please review our Return & Refund Policy and Product Support & Warranty policy.
17. Contact Us
For shipping, tracking, delivery, or damaged-shipment assistance, contact:
Brand: Mriviore
Website: https://mriviore.com/
Legal Entity: Deyang Zhilian Technology Co., Ltd.
Unified Social Credit Code: 91510683MAEG5RM596
Registered Address: Room 105, 1st Floor, No. 2 Zhenjiang Road, Jiangsu Industrial Park, Mianzhu City, Deyang City, Sichuan Province, China.
Customer Support Email: service@mriviore.com
Please include your order number and the email address used at checkout. We aim to respond to customer inquiries within 1–2 business days. Messages received outside customer service hours will be reviewed during the next available business period. Response times may vary during holidays or periods of higher inquiry volume.
Please do not email complete credit-card details, CVV/security codes, account passwords, or online banking credentials.
mriviore.com is owned and operated by Deyang Zhilian Technology Co., Ltd.