Product Support & Warranty

1. Our Commitment to Product Support

At Mriviore, we want the hats you receive to match the descriptions and product details presented in our store.

If your hat arrives damaged, defective, incorrect, incomplete, or develops a qualifying manufacturing defect during the applicable warranty period, please contact us at service@mriviore.com.

We will review your request and provide an appropriate resolution under this policy and applicable consumer protection laws.

2. 90-Day Limited Warranty

Eligible hats purchased directly from mriviore.com are covered by a 90-day limited warranty, beginning on the date of confirmed delivery, unless a different warranty period is clearly stated on the applicable product page.

This warranty covers qualifying defects in materials or workmanship that arise during normal, intended use and when the product is cared for in accordance with its care instructions.

Depending on the issue, product availability, and applicable law, an approved claim may result in:

A replacement hat.
Repair or replacement of an affected component, where practical and available.
A refund.
An alternative product or store credit, with your agreement.
Another appropriate remedy required by applicable law.

We will explain the proposed resolution after reviewing your claim. Store credit does not replace a refund where a refund is required by law.

3. What Is Covered

Subject to the terms of this policy, covered issues may include the following.

Defects in Materials or Workmanship

Manufacturing defects in the hat’s fabric, construction, or other components that materially affect its normal use.

Stitching and Seam Defects

Unexpected separation of seams or failure of stitching during normal use, where the issue results from a manufacturing defect rather than wear, accidental damage, excessive force, or improper care.

Attached Components

Manufacturing defects affecting a sweatband, lining, adjustment strap, buckle, closure, or attached decorative element, where that component is included in the purchased design.

Coverage applies only to components supplied as part of the product.

Construction Defects

Defects in the crown, brim, or overall construction that materially affect normal use and are not caused by crushing, folding contrary to care instructions, improper storage, or other customer-caused damage.

Items Damaged or Incorrect on Arrival

If your order arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us so we can review the issue.

Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy at no additional cost to you.

4. What Is Not Covered

Unless otherwise required by applicable law, this limited warranty does not cover:

Normal wear and tear from regular use.
Accidental cuts, tears, snags, crushing, or other physical damage.
Damage caused by excessive pulling, stretching, or forcing an adjustment mechanism.
Changes caused by improper washing, drying, ironing, bleaching, or cleaning.
Shrinkage, distortion, or loss of shape caused by care that conflicts with the product’s instructions.
Stains or discoloration caused by sweat, cosmetics, hair products, oils, chemicals, or other external substances.
Fading or material deterioration resulting from ordinary wear or prolonged exposure to sunlight.
Damage caused by excessive heat, moisture, or unsuitable storage conditions.
Unauthorized repairs, alterations, embroidery, or other modifications that cause the reported issue.
Loss or theft.
A change of mind or dissatisfaction with the style, color, or fit when the item matches its description.
Damage occurring outside the applicable warranty period, without affecting any separate statutory rights.

An issue is not excluded merely because a hat has been worn. We will consider whether the issue results from a covered defect or from another cause.

Minor differences in texture, stitching, finish, or screen-displayed color are not automatically defects. However, this does not excuse an item that is materially different from its description or the variation ordered.

5. Sizing, Fit, and Product Expectations

Please review the sizing information and adjustment details on the relevant product page before ordering.

Where a hat is described as “one size,” this refers to the size offered for that particular style. It does not guarantee a suitable fit for every person. An adjustable closure is included only where stated in the product description.

If the hat matches the sizing information provided but does not fit as you prefer, please refer to our Return & Refund Policy.

If you believe the size, adjustment mechanism, or product received materially differs from its description, contact us for review.

Hats should be used for the purposes described on their product pages. Unless expressly supported by the applicable product information, no protective, waterproof, or ultraviolet protection rating is provided under this warranty.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order reasonably soon after delivery.

Contact service@mriviore.com if you receive:

A damaged or defective hat.
The wrong style, color, or product.
Fewer items than ordered.
An item missing a component that was included in its description.
A product materially different from its description.

To help us review the issue, please provide:

Your order number.
The email address used at checkout.
The product name or ordered variation.
A brief description of the issue.
Clear photographs showing the product and the affected area.
Photographs of the packaging and shipping label, where relevant and available.
A short video, if useful to demonstrate an adjustment or component issue.

Photographs or videos should be reasonably relevant to the claim. We do not require an unboxing video as a condition of reviewing a valid claim.

Please keep the affected item and available packaging until we provide instructions. Missing packaging does not automatically invalidate an otherwise valid defect claim.

7. How to Submit a Warranty Claim

Email service@mriviore.com with the subject “Warranty Claim” and include the information listed above.

Our customer support team aims to respond within 1–2 business days. This is a response target, rather than a guarantee that the review or resolution will be completed within that time.

We may request reasonable additional information to assess the issue, such as a closer photograph of a seam, closure, lining, or brim.

If a component is broken, sharp, or otherwise unsuitable for continued use, stop wearing the hat while the issue is being reviewed. You do not need to continue using a damaged product to demonstrate the problem.

8. Warranty Review and Return Shipping

We review claims based on the individual circumstances, including:

The delivery date and applicable warranty period.
The nature and extent of the reported issue.
The product’s condition.
How the product was used, cleaned, and stored.
Available photographs or other supporting information.
Whether the issue is consistent with a manufacturing defect.
Applicable consumer protection requirements.

Submitting a claim does not automatically mean it has been approved. We will communicate our decision and the available resolution after review.

If a physical return is needed for a confirmed defect or an error on our part, we will provide a prepaid return label where available or arrange reimbursement of reasonable return shipping costs in accordance with our instructions.

Please contact us before purchasing return shipping so we can confirm the appropriate method and address. The registered company address listed below is not automatically the return address.

9. Replacement Products

If a replacement is approved, we will make reasonable efforts to supply the same style, color, and size originally purchased.

If that variation is unavailable, we will discuss available options with you, which may include:

Waiting for a replacement, if a reasonable restocking timeframe is available.
An alternative product with your agreement.
A refund.
Store credit with your agreement.

We will not substitute a different style or color without your agreement.

For replacements provided because of a confirmed covered defect, shipping damage, incorrect item, or another error on our part, we will cover reasonable replacement shipping costs.

Any rights relating to a replacement product under applicable law remain unaffected.

10. Refunds for Approved Claims

An approved warranty claim may be resolved through a replacement, refund, or another appropriate remedy, depending on the circumstances and applicable law.

Where a refund is approved, we will issue it to the original payment method within 5–10 business days after approval, unless applicable law requires a shorter period.

Your bank, card issuer, or payment provider may require additional time to post the funds after we issue the refund.

If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative. We will not require you to accept store credit instead of a refund to which you are entitled.

For additional information, please review our Return & Refund Policy.

11. Returns and Warranty Claims

Returns and warranty claims address different situations.

Change of mind, style preference, or fit preference: These requests are generally handled under our Return & Refund Policy.
A qualifying manufacturing defect during the warranty period: These requests may be handled under this Product Support & Warranty Policy.
An item that arrives damaged, defective, incorrect, or incomplete: These requests may be covered by either policy and applicable consumer law.

The expiration of a voluntary return period does not automatically end an applicable warranty or statutory right.

12. Product Care

To help maintain your hat’s condition:

Follow the care label and any instructions provided with the product.
Do not assume that every hat is machine washable.
Use cleaning and drying methods appropriate for the particular fabric and construction.
Avoid bleach, harsh chemicals, and excessive heat unless expressly permitted by the care instructions.
Adjust straps, buckles, and closures gently.
Avoid crushing or folding structured crowns and brims unless the product is designed for that purpose.
Allow a damp hat to dry as directed before storing it.
Store the hat in a clean, dry place without heavy objects pressing against it.

If care instructions are missing or unclear, contact us before washing or attempting to reshape the hat.

Damage caused by improper care may be excluded from this limited warranty where permitted by law. This does not exclude a manufacturing defect unrelated to the care method.

13. Your Consumer Rights

This limited warranty is provided in addition to any rights and remedies available under applicable consumer protection laws.

The 90-day warranty period does not limit statutory rights that may continue for a longer period.

Nothing in this policy excludes, restricts, or replaces rights that cannot legally be excluded, including applicable rights concerning product conformity, defects, repairs, replacements, or refunds.

Where applicable law provides greater protection than this policy, that protection applies.